Has the system had it's capacitors changed? This is a big cause for CD reading problems.
Yes, potentiometers can be adjusted to help read CDR discs, although I should mention that I come across probabaly 1 or 2 DUOs a year, that no matter what is done with adjustments or changing out lenses, that the drive just refuses to read CDR discs.
Also, some DUOs only work good with certain types of CDR media for whatever reason. Some DUOs I've worked on might only work good with the cheaper types(light green bottom) and some DUOs require the slightly more costly AZO dye discs(more bluish green bottom discs).
I do all of my lens adjustments with live tesing and making adjustments by ear. So, I can really make any suggestions by seeing pictures of the potentiomers or volt readings from them.
Usually the V102, V103, or V104 may need slight adjustments one way or the other to help with CDR disc usage.
V101 is lens position. So this one usually only needs adjustment if the audio has random audio drops every now and again. V102 also can help with random audio drops.