Still awaiting that info from them.  Apparently the person I have been dealing with takes a late lunch.
Who's your duder.  
Man, we've never had problems with them aside from:
Insanity:  The discs had a surface scuff so they refused to even try it.  Had to reburn the discs and make sure no little knicks happened.
PP: Someone said the disc wouldn't play in a CD player so I said "duh. its not supposed to.  Proceed.", and then they went OH, ok!  and then went "hey yeah its fine."
I included a note with the discs but apparently that note was lost in the shuffle between handlers.