LOL, apple. They just work.
So yeah, also they under no circumstance will admit that their machines get viruses. It's in their training. And it's this weird level of weird denial. It's like in that Scient0l0gy documentary when they keep insisting that the audit machine isn't a polygraph. Anyway, I had so much fun messing with them on that.
"So If they don't get viruses am I imagining this redirect to Yahoo search engine and this Russian Porn site? You should totally screenshare with me right now and get your supervisor over here. My shits, corrupt, dog. I have no f*cking clue what worm ate a hole in Apple OSX but it happened."
They fixed it after that. When they tried to tell me my Mac was out of service I just told them that I had never used the plan when it was active and they owed me.