You too? I had the same problem with my model 1. I can't really explain how to fix it, but i spent hours of fiddling with it, powering it on , adjusting the gear, powering off adjusting some more. I'm sorry I can't give you any better help, because it's not an exact science, just a ton of trial and error. I got it to open and close at one point but it kept ejecting the tray immediately after closing insisting that it was never closed. Finally I finally got it lined up right and now it works perfect.
Just keep at it and hopefully you will hit the sweet spot